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Consumer trust in B2C e-commerce and the importance of social presence: experiments in e-Products and e-Services

Author
GEFEN, David1 ; STRAUB, Detmar W2
[1] Department of Management, Bennet LeBow College of Business, Drexel University, 101 N. 33rd Street/Academic Building, Philadelphia, PA 19104-2875, United States
[2] Department of Computer Infromation Systems, J. Mack Robinson College of Business, Georgia State University, Atlanta, GA 30302-4015, United States
Source

Omega (Oxford). 2004, Vol 32, Num 6, pp 407-424, 18 p ; ref : 86 ref

CODEN
OMEGA6
ISSN
0305-0483
Scientific domain
Control theory, operational research
Publisher
Elsevier, Exeter
Publication country
United Kingdom
Document type
Article
Language
English
Author keyword
Ability Benevolence Disposition to trust Electronic commerces Familiarity Integrity Predictability Social presence Trust scales Trust World Wide Web
Keyword (fr)
Aptitude Commerce électronique Influence sociale Internet Intégrité Prédictabilité Réglementation Réseau web Traitement transaction Entreprise vers client Familiarité Service web Trust scales
Keyword (en)
Ability Electronic trade Social influence Internet Integrity Predictability Regulation World wide web Transaction processing Business to customer Web service
Keyword (es)
Aptitud Comercio electronico Influencia social Internet Integridad Predictabilidad Reglamentación Red WWW Tratamiento transacción Empresa hacia cliente B2C Servicio web
Classification
Pascal
001 Exact sciences and technology / 001D Applied sciences / 001D04 Telecommunications and information theory / 001D04B Telecommunications / 001D04B03 Teleprocessing networks. Isdn

Discipline
Telecommunications and information theory
Origin
Inist-CNRS
Database
PASCAL
INIST identifier
16100362

Sauf mention contraire ci-dessus, le contenu de cette notice bibliographique peut être utilisé dans le cadre d’une licence CC BY 4.0 Inist-CNRS / Unless otherwise stated above, the content of this bibliographic record may be used under a CC BY 4.0 licence by Inist-CNRS / A menos que se haya señalado antes, el contenido de este registro bibliográfico puede ser utilizado al amparo de una licencia CC BY 4.0 Inist-CNRS

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