The effects of service climate and the effective leadership behaviour of supervisors on frontline employee service quality : A multi-level analysis
- Author
- HUI, C. Harry1 ; CHIU, Warren C. K2 ; YU, Philip L. H3 ; CHENG, Kevin4 ; TSE, Herman H. M5
[1] Department of Psychology, University of Hong Kong, Hong-Kong
[2] Department of Management and Marketing, Polytechnic University of Hong Kong, Hong-Kong
[3] Department of Statistics and Actuarial Science, University of Hong Kong, Hong-Kong
[4] Department of Politics and Sociology, Lingnan University, Hong-Kong
[5] UQ Business School, University of Queensland, Australia - Source
Journal of occupational and organizational psychology. 2007, Vol 80, pp 151-172, 22 p ; 1 ; ref : 2 p.1/4
- ISSN
- 0963-1798
- Scientific domain
- Psychology, psychopathology, psychiatry
- Publisher
- British Psychological Society, Leicester
- Publication country
- United Kingdom
- Document type
- Article
- Language
- English
- Keyword (fr)
- Climat social Employé Equipe travail Gestion personnel Homme Leadership Milieu professionnel Performance Relation direction personnel Relation professionnelle Superviseur Environnement social Interaction sociale
- Keyword (en)
- Social climate Employee Work team Staff management Human Leadership Occupational environment Performance Staff management relation Professional relation Supervisor Social environment Social interaction
- Keyword (es)
- Clima social Empleado Equipo trabajo Gestión personal Hombre Liderazgo Medio profesional Rendimiento Relación dirección personal Relación profesional Supervisor Contexto social Interacción social
- Classification
- Pascal
- 002 Biological and medical sciences / 002A Fundamental and applied biological sciences. Psychology / 002A26 Psychology. Psychophysiology / 002A26L Occupational psychology / 002A26L08 Organization and management. Professional relation
- Francis
- 770 Psychology. Psychoanalysis. Psychiatry / 770-B Psychology. Psychophysiology / 770-B12 Occupational psychology / 770-B12H Organization and management. Professional relation
- Discipline
- Psychology. Ethology
- Origin
- Inist-CNRS
- Database
- FRANCIS ; PASCAL
- INIST identifier
- 18598081
Sauf mention contraire ci-dessus, le contenu de cette notice bibliographique peut être utilisé dans le cadre d’une licence CC BY 4.0 Inist-CNRS / Unless otherwise stated above, the content of this bibliographic record may be used under a CC BY 4.0 licence by Inist-CNRS / A menos que se haya señalado antes, el contenido de este registro bibliográfico puede ser utilizado al amparo de una licencia CC BY 4.0 Inist-CNRS
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DOI
10.1348/096317905X89391 
https://dx.doi.org/10.1348/096317905X89391
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