Doing the Right Thing Without Being Told: Joint Effects of Initiative Climate and General Self-Efficacy on Employee Proactive Customer Service Performance
- Author
- RAUB, Steffen1 ; HUI LIAO2
[1] Ecole Hôtelière de Lausanne, Switzerland
[2] University of Maryland, United States - Source
Journal of applied psychology. 2012, Vol 97, Num 3, pp 651-667, 17 p ; ref : 2 p.1/4
- CODEN
- JAPGBP
- ISSN
- 0021-9010
- Scientific domain
- Psychology, psychopathology, psychiatry
- Publisher
- American Psychological Association, Washington, DC
- Publication country
- United States
- Document type
- Article
- Language
- English
- Author keyword
- initiative climate multilevel modeling proactive customer service performance service sector
- Keyword (fr)
- Client Climat social Efficacité personnelle Employé Homme Milieu professionnel Performance professionnelle Initiative Service consommateur Environnement social
- Keyword (en)
- Customer Social climate Self efficacy Employee Human Occupational environment Job performance Social environment
- Keyword (es)
- Cliente Clima social Eficacia personal Empleado Hombre Medio profesional Resultado profesional Contexto social
- Classification
- Pascal
- 002 Biological and medical sciences / 002A Fundamental and applied biological sciences. Psychology / 002A26 Psychology. Psychophysiology / 002A26L Occupational psychology / 002A26L09 Work condition. Job performance. Stress
- Francis
- 770 Psychology. Psychoanalysis. Psychiatry / 770-B Psychology. Psychophysiology / 770-B12 Occupational psychology / 770-B12I Work condition. Job performance. Stress
- Discipline
- Psychology. Ethology
- Origin
- Inist-CNRS
- Database
- FRANCIS ; PASCAL
- INIST identifier
- 25871881
Sauf mention contraire ci-dessus, le contenu de cette notice bibliographique peut être utilisé dans le cadre d’une licence CC BY 4.0 Inist-CNRS / Unless otherwise stated above, the content of this bibliographic record may be used under a CC BY 4.0 licence by Inist-CNRS / A menos que se haya señalado antes, el contenido de este registro bibliográfico puede ser utilizado al amparo de una licencia CC BY 4.0 Inist-CNRS
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DOI
10.1037/a0026736 
https://dx.doi.org/10.1037/a0026736
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