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The Roles of Justice and Customer Satisfaction in Customer Retention: A Lesson from Service RecoverySIU, Noel Yee-Man; ZHANG, Tracy Jun-Feng; JACKIE YAU, Cheuk-Ying et al.Journal of business ethics. 2013, Vol 114, Num 4, pp 675-686, issn 0167-4544, 12 p.Conference Paper
