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Text Mining to Decipher Free-Response Consumer Complaints: Insights From the NHTSA Vehicle Owner's Complaint DatabaseGHAZIZADEH, Mahtab; MCDONALD, Anthony D; LEE, John D et al.Human factors. 2014, Vol 56, Num 6, pp 1189-1203, issn 0018-7208, 15 p.Article
