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Stressors, withdrawal, and sabotage in frontline employees: The moderating effects of caring and service climatesKAO, Feng-Hsia; CHENG, Bor-Shiuan; KUO, Chien-Chih et al.Journal of occupational and organizational psychology. 2014, Vol 87, pp 755-780, issn 0963-1798, 26 p., 4Article
