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Implementation of customer service management system for corporate knowledge utilization

Author
HINSCHNANN, Thomas1 ; SMIRNOV, Alexander2 ; PASHKIN, Mikhail2 ; CHILOV, Nikolai2 ; KRIZHANOVSKY, Andrew2
[1] Festo AG & Co. KG, Plieninger Str. 50, 73760 Ostfildern-Scharnh, Germany
[2] St.Petersburg Institute for Informatics and Automation of the Russian Academy of Sciences, 39, 14th Line, St Petersburg, 199178, Russian Federation
Conference title
PAKM 2004 : practical aspects of knowledge management (Vienna, 2-3 December 2004)
Conference name
International conference on practical aspects of knowledge management (5 ; Vienna 2004-12-02)
Author (monograph)
Karagiannis, Dimitris (Editor); Reimer, Ulrich (Editor)
Source

Lecture notes in computer science. 2004, pp 475-486, 12 p ; ref : 10 ref

ISSN
0302-9743
ISBN
3-540-24088-8
Scientific domain
Documentation; Computer science
Publisher
Springer, Berlin
Publication country
Germany
Document type
Conference Paper
Language
Russian
Keyword (fr)
Analyse information Besoin de l'utilisateur Capital Consommateur Economie Exigence usager Ingénierie connaissances Intelligence économique Logistique Modélisation Service utilisateur Système ouvert Théorie système
Keyword (en)
Information analysis User need Capital Consumer Economy User requirement Knowledge engineering Competitive intelligence Logistics Modeling User service Open systems Systems theory
Keyword (es)
Necesidad usuario Capital Consumidor Economía Exigencia usuario Inteligencia economica Logística Modelización Servicio usuario Sistema abierto Teoría sistema
Classification
Pascal
001 Exact sciences and technology / 001D Applied sciences / 001D02 Computer science; control theory; systems / 001D02C Artificial intelligence / 001D02C02 Learning and adaptive systems

Discipline
Computer science : theoretical automation and systems
Origin
Inist-CNRS
Database
PASCAL
INIST identifier
16546322

Sauf mention contraire ci-dessus, le contenu de cette notice bibliographique peut être utilisé dans le cadre d’une licence CC BY 4.0 Inist-CNRS / Unless otherwise stated above, the content of this bibliographic record may be used under a CC BY 4.0 licence by Inist-CNRS / A menos que se haya señalado antes, el contenido de este registro bibliográfico puede ser utilizado al amparo de una licencia CC BY 4.0 Inist-CNRS

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