Implementation of customer service management system for corporate knowledge utilization
- Author
- HINSCHNANN, Thomas1 ; SMIRNOV, Alexander2 ; PASHKIN, Mikhail2 ; CHILOV, Nikolai2 ; KRIZHANOVSKY, Andrew2
[1] Festo AG & Co. KG, Plieninger Str. 50, 73760 Ostfildern-Scharnh, Germany
[2] St.Petersburg Institute for Informatics and Automation of the Russian Academy of Sciences, 39, 14th Line, St Petersburg, 199178, Russian Federation - Conference title
- PAKM 2004 : practical aspects of knowledge management (Vienna, 2-3 December 2004)
- Conference name
- International conference on practical aspects of knowledge management (5 ; Vienna 2004-12-02)
- Author (monograph)
- Karagiannis, Dimitris (Editor); Reimer, Ulrich (Editor)
- Source
Lecture notes in computer science. 2004, pp 475-486, 12 p ; ref : 10 ref
- ISSN
- 0302-9743
- ISBN
- 3-540-24088-8
- Scientific domain
- Documentation; Computer science
- Publisher
- Springer, Berlin
- Publication country
- Germany
- Document type
- Conference Paper
- Language
- Russian
- Keyword (fr)
- Analyse information Besoin de l'utilisateur Capital Consommateur Economie Exigence usager Ingénierie connaissances Intelligence économique Logistique Modélisation Service utilisateur Système ouvert Théorie système
- Keyword (en)
- Information analysis User need Capital Consumer Economy User requirement Knowledge engineering Competitive intelligence Logistics Modeling User service Open systems Systems theory
- Keyword (es)
- Necesidad usuario Capital Consumidor Economía Exigencia usuario Inteligencia economica Logística Modelización Servicio usuario Sistema abierto Teoría sistema
- Classification
- Pascal
- 001 Exact sciences and technology / 001D Applied sciences / 001D02 Computer science; control theory; systems / 001D02C Artificial intelligence / 001D02C02 Learning and adaptive systems
- Discipline
- Computer science : theoretical automation and systems
- Origin
- Inist-CNRS
- Database
- PASCAL
- INIST identifier
- 16546322
Sauf mention contraire ci-dessus, le contenu de cette notice bibliographique peut être utilisé dans le cadre d’une licence CC BY 4.0 Inist-CNRS / Unless otherwise stated above, the content of this bibliographic record may be used under a CC BY 4.0 licence by Inist-CNRS / A menos que se haya señalado antes, el contenido de este registro bibliográfico puede ser utilizado al amparo de una licencia CC BY 4.0 Inist-CNRS
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