A research to increase users' Satisfaction and loyalty based on the Customer Satisfaction Index: A case study on the National Taichung Institute of Technology's Library
- Author
- CHEN, Tung-Shou1 ; CHEN, Rong-Chang2 ; CHANG, Tsui-Yun1
[1] National Taichung Institute of Technology, Department of Information Management, Taichung, Taiwan, Province of China
[2] National Taichung Institute of Technology, Department of Logistics Engineering and Management, Taichung, Taiwan, Province of China - Conference title
- Digital libraries : international collaboration and cross-fertilization (Shanghai, 13-17 December 2004)
- Conference name
- ICADL 2004 : international conference on Asian Digital Libraries (7 ; Shanghai 2004-12-13)
- Author (monograph)
- Chen, Zhaoneng (Editor); Chen, Hsinchun (Editor); Miao, Qihao (Editor); Fu, Yuxi (Editor); Fox, Edward (Editor); Lim, Ee-peng (Editor)
- Source
Lecture notes in computer science. 2004, pp 574-583, 10 p ; ref : 6 ref
- ISSN
- 0302-9743
- ISBN
- 3-540-24030-6
- Scientific domain
- Documentation; Computer science
- Publisher
- Springer, Berlin
- Publication country
- Germany
- Document type
- Conference Paper
- Language
- English
- Keyword (fr)
- Appareil visuel Bibliothèque électronique Clientèle Duplication Raisonnement basé sur cas Satisfaction Vision ordinateur
- Keyword (en)
- Visual system Electronic library Clientele Duplication Case based reasoning Satisfaction Computer vision
- Keyword (es)
- Aparato visual Biblioteca electronica Clientela Duplicación Razonamiento fundado sobre caso Satisfacción Visión ordenador
- Classification
- Pascal
- 001 Exact sciences and technology / 001D Applied sciences / 001D02 Computer science; control theory; systems / 001D02B Software / 001D02B07 Memory organisation. Data processing / 001D02B07D Information systems. Data bases
- Discipline
- Computer science : theoretical automation and systems
- Origin
- Inist-CNRS
- Database
- PASCAL
- INIST identifier
- 16546464
Sauf mention contraire ci-dessus, le contenu de cette notice bibliographique peut être utilisé dans le cadre d’une licence CC BY 4.0 Inist-CNRS / Unless otherwise stated above, the content of this bibliographic record may be used under a CC BY 4.0 licence by Inist-CNRS / A menos que se haya señalado antes, el contenido de este registro bibliográfico puede ser utilizado al amparo de una licencia CC BY 4.0 Inist-CNRS
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