Linking organizational resources and work engagement to employee performance and customer loyalty : The mediation of service climate
- Author
- SALANOVA, Marisa1 ; AGUT, Sonia1 ; PEIRO, José Maria2
[1] Universitat Jaume I, Spain
[2] Universitat de València and Instituto Valenciano de Investigaciones Económicas, Spain - Source
Journal of applied psychology. 2005, Vol 90, Num 6, pp 1217-1227, 11 p ; ref : 1 p.1/4
- CODEN
- JAPGBP
- ISSN
- 0021-9010
- Scientific domain
- Psychology, psychopathology, psychiatry
- Publisher
- American Psychological Association, Washington, DC
- Publication country
- United States
- Document type
- Article
- Language
- English
- Author keyword
- customer loyalty engagement job performance resources service climate
- Keyword (fr)
- Client Climat social Employé Homme Milieu professionnel Ressource Travail Performance professionnelle
- Keyword (en)
- Customer Social climate Employee Human Occupational environment Resource Work Job performance
- Keyword (es)
- Cliente Clima social Empleado Hombre Medio profesional Recurso Trabajo
- Classification
- Pascal
- 002 Biological and medical sciences / 002A Fundamental and applied biological sciences. Psychology / 002A26 Psychology. Psychophysiology / 002A26L Occupational psychology / 002A26L09 Work condition. Job performance. Stress
- Discipline
- Psychology. Ethology
- Origin
- Inist-CNRS
- Database
- FRANCIS ; PASCAL
- INIST identifier
- 17316081
Sauf mention contraire ci-dessus, le contenu de cette notice bibliographique peut être utilisé dans le cadre d’une licence CC BY 4.0 Inist-CNRS / Unless otherwise stated above, the content of this bibliographic record may be used under a CC BY 4.0 licence by Inist-CNRS / A menos que se haya señalado antes, el contenido de este registro bibliográfico puede ser utilizado al amparo de una licencia CC BY 4.0 Inist-CNRS
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DOI
10.1037/0021-9010.90.6.1217 
https://dx.doi.org/10.1037/0021-9010.90.6.1217
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