Performance measurement of the after-sales service network : Evidence from the automotive industry
- Author
- GAIARDELLI, Paolo1 ; SACCANI, Nicola2 ; SONGINI, Lucrezia3
[1] Department of Industrial Engineering, Università di Bergamo, Viale Marconi 5, 24044, Dalmine, Italy
[2] Department of Mechanical and Industrial Engineering, Università di Brescia, Via Branze 38, 25123, Brescia, Italy
[3] Department of Accounting and Finance, Università Commerciale Luigi Bocconi, Via Sarfatti 25, 20136, Milano, Italy - Issue title
- Performance measurement
- Author (monograph)
- VALCKENAERS, Paul (Editor)1 ; FOLAN, Paul (Editor)2 ; VALLESPIR, Bruno (Editor)3 ; DUCQ, Yves (Editor)3 ; CAVALIERI, Sergio (Editor)4
[1] K.U. Leven, Belgium
[2] National University of Ireland, Galway, Ireland
[3] LAPS/GRAI, University Bordeaux I, UMR 5131 CNRS, ENSEIRB, 33405 Talence, France
[4] University of Bergamo, Dalmine, BG, Italy - Source
Computers in industry. 2007, Vol 58, Num 7, pp 698-708, 11 p ; ref : 65 ref
- CODEN
- CINUD4
- ISSN
- 0166-3615
- Scientific domain
- Mechanical engineering; Computer science
- Publisher
- Elsevier, Amsterdam
- Publication country
- Netherlands
- Document type
- Article
- Language
- English
- Author keyword
- After-sales service network Automotive industry Case studies Performance measurement systems Reference model
- Keyword (fr)
- Automobile Bénéfice Compétitivité Direction organisation Evaluation performance Gestion trafic Industrie automobile Industrie fabrication Logistique Modèle entreprise Modèle référence Méthode empirique Processus métier Revenu économique Service après vente Structure système Vente
- Keyword (en)
- Motor car Profit Competitiveness Top management Performance evaluation Traffic management Automobile industry Manufacturing industries Logistics Business model Reference model Empirical method Business process Income After sale service System structure Sales
- Keyword (es)
- Automóvil Beneficio Competitividad Dirección organización Evaluación prestación Gestión tráfico Industria automóvil Logística Modelo empresa Modelo referencia Método empírico Proceso oficio Renta Servicio postventa Estructura sistema Venta
- Classification
- Pascal
- 001 Exact sciences and technology / 001D Applied sciences / 001D01 Operational research. Management science / 001D01A Operational research and scientific management / 001D01A14 Firm modelling
- Pascal
- 001 Exact sciences and technology / 001D Applied sciences / 001D01 Operational research. Management science / 001D01A Operational research and scientific management / 001D01A15 Logistics
- Discipline
- Operational research. Management
- Origin
- Inist-CNRS
- Database
- PASCAL
- INIST identifier
- 18973150
Sauf mention contraire ci-dessus, le contenu de cette notice bibliographique peut être utilisé dans le cadre d’une licence CC BY 4.0 Inist-CNRS / Unless otherwise stated above, the content of this bibliographic record may be used under a CC BY 4.0 licence by Inist-CNRS / A menos que se haya señalado antes, el contenido de este registro bibliográfico puede ser utilizado al amparo de una licencia CC BY 4.0 Inist-CNRS
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DOI
10.1016/j.compind.2007.05.008 
https://dx.doi.org/10.1016/j.compind.2007.05.008
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