The assessment of user-perceived web quality : Application of a satisfaction benchmarking approach : OR and the management of electronic services
- Author
- GRIGOROUDIS, Evangelos1 ; LITOS, Charalambos1 ; MOUSTAKIS, Vassilis A1 2 ; POLITIS, Yannis1 ; TSIRONIS, Loukas1
[1] Technical University of Crete, Department of Production Engineering and Management, University Campus, 73100 Chania, Greece
[2] Institute of Computer Science, Foundation for Research and Technology-Hellas (FORTH), Science and Technology Park of Crete, 71110 Heraklion, Greece - Conference name
- EURO Conference (20 ; Rhodes Islands 2004-07)
- Source
European journal of operational research. 2008, Vol 187, Num 3, pp 1346-1357, 12 p ; ref : 1 p.1/4
- CODEN
- EJORDT
- ISSN
- 0377-2217
- Scientific domain
- Control theory, operational research
- Publisher
- Elsevier, Amsterdam
- Publication country
- Netherlands
- Document type
- Conference Paper
- Language
- English
- Author keyword
- Benchmarking analysis Customer satisfaction Multiple criteria analysis Website quality
- Keyword (fr)
- Analyse multicritère Benchmarking Clientèle Comportement utilisateur Compétitivité Contrôle qualité Désagrégation Evaluation performance Intelligence économique Offre service Perception Pilote Préférence Qualité service Radiotéléphonie cellulaire Satisfaction
- Keyword (en)
- Multicriteria analysis Benchmarking Clientele User behavior Competitiveness Quality control Disaggregation Performance evaluation Competitive intelligence Proposals Perception Pilot Preference Service quality Cellular radio Satisfaction
- Keyword (es)
- Análisis multicriterio Evaluación comparativa Clientela Comportamiento usuario Competitividad Control de calidad Desagregación Evaluación prestación Inteligencia economica Percepción Pilote Preferencia Calidad servicio Satisfacción
- Classification
- Pascal
- 001 Exact sciences and technology / 001D Applied sciences / 001D01 Operational research. Management science
- Discipline
- Operational research. Management
- Origin
- Inist-CNRS
- Database
- PASCAL
- INIST identifier
- 20000933
Sauf mention contraire ci-dessus, le contenu de cette notice bibliographique peut être utilisé dans le cadre d’une licence CC BY 4.0 Inist-CNRS / Unless otherwise stated above, the content of this bibliographic record may be used under a CC BY 4.0 licence by Inist-CNRS / A menos que se haya señalado antes, el contenido de este registro bibliográfico puede ser utilizado al amparo de una licencia CC BY 4.0 Inist-CNRS
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DOI
10.1016/j.ejor.2006.09.017 
https://dx.doi.org/10.1016/j.ejor.2006.09.017
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