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Une nouvelle relation aux usagers chez TMB : Améliorer l'expérience client

Other title
Solo guards improve user relations at TMB : Enhancing the travel experience (en)
Author
ORTEGA, Ricardo1
[1] TMB, Barcelone, Spain
Source

Public transport international (Ed. française). = Transport public international (Ed. française)Der öffentliche Nahverkehr in der Welt (Ed. française). 2009, Vol 58, Num 2, pp 25-26, 2 p

ISSN
1029-1261
Scientific domain
Transportation
Publisher
Union internationale des transports publics, Bruxelles
Publication country
Belgium
Document type
Article
Language
French
Keyword (fr)
Enquête Satisfaction Service utilisateur Stratégie entreprise Sécurité trafic Transport public Transport voyageur Espagne Europe
Keyword (en)
Survey Satisfaction User service Firm strategy Traffic safety Public transportation Passenger transportation Spain Europe
Keyword (es)
Encuesta Satisfacción Servicio usuario Estrategia empresa Seguridad tráfico Transporte público Transporte pasajero España Europa
Classification
Pascal
001 Exact sciences and technology / 001D Applied sciences / 001D15 Ground, air and sea transportation, marine construction / 001D15A General

Discipline
Building. Public works. Transport. Civil engineering
Origin
Inist-CNRS
Database
PASCAL
INIST identifier
21266880

Sauf mention contraire ci-dessus, le contenu de cette notice bibliographique peut être utilisé dans le cadre d’une licence CC BY 4.0 Inist-CNRS / Unless otherwise stated above, the content of this bibliographic record may be used under a CC BY 4.0 licence by Inist-CNRS / A menos que se haya señalado antes, el contenido de este registro bibliográfico puede ser utilizado al amparo de una licencia CC BY 4.0 Inist-CNRS

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