ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction
- Author
- SATAPATHY, Suchismita1
[1] School of Mechanical Engineering, KIIT University, Bhubaneswar, Odisha, 751024, India - Source
International journal of services and operations management Print. 2014, Vol 18, Num 4, pp 404-428, 25 p ; ref : 1 p.3/4
- ISSN
- 1744-2370
- Scientific domain
- Control theory, operational research; Computer science
- Publisher
- Inderscience, Genève
- Publication country
- Switzerland
- Document type
- Article
- Language
- English
- Author keyword
- ANN ISM QFD consumer satisfaction electricity utility interpretive structural modelling service quality
- Keyword (fr)
- Analyse multicritère Compétition Compétitivité Consommateur Déploiement fonction qualité Economie Investissement Méthode graphe Prise de décision Qualité service Relation client fournisseur Réseau neuronal Réseau électrique Satisfaction Service utilisateur Société service Système complexe Industrie service
- Keyword (en)
- Multicriteria analysis Competition Competitiveness Consumer Quality function deployment Economy Investment Graph method Decision making Service quality Supplier customer relationship Neural network Electrical network Satisfaction User service Service firm Complex system Service industries
- Keyword (es)
- Análisis multicriterio Competencia Competitividad Consumidor Despliegue función calidad Economía Inversión Método grafo Toma decision Calidad servicio Relación cliente proveedor Red neuronal Red eléctrica Satisfacción Servicio usuario Empresa servicio Sistema complejo Industria de servicios
- Classification
- Pascal
- 001 Exact sciences and technology / 001D Applied sciences / 001D01 Operational research. Management science / 001D01A Operational research and scientific management / 001D01A08 Decision theory. Utility theory
- Pascal
- 001 Exact sciences and technology / 001D Applied sciences / 001D02 Computer science; control theory; systems / 001D02A Theoretical computing / 001D02A06 Information retrieval. Graph
- Pascal
- 001 Exact sciences and technology / 001D Applied sciences / 001D05 Electrical engineering. Electrical power engineering / 001D05I Electrical power engineering / 001D05I01 Power networks and lines
- Discipline
- Computer science : theoretical automation and systems Electrical engineering. Electroenergetics Operational research. Management
- Origin
- Inist-CNRS
- Database
- PASCAL
- INIST identifier
- 29109379
Sauf mention contraire ci-dessus, le contenu de cette notice bibliographique peut être utilisé dans le cadre d’une licence CC BY 4.0 Inist-CNRS / Unless otherwise stated above, the content of this bibliographic record may be used under a CC BY 4.0 licence by Inist-CNRS / A menos que se haya señalado antes, el contenido de este registro bibliográfico puede ser utilizado al amparo de una licencia CC BY 4.0 Inist-CNRS
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DOI
10.1504/IJSOM.2014.063243 
https://dx.doi.org/10.1504/IJSOM.2014.063243
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