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Librarian salaries in the USA : the impact of revenue redistribution on library recruitmentDAVIS, Denise M.VINE. Very informal newsletter on library automation. 2005, Num 141, pp 188-195, issn 0305-5728, 8 p.Conference Paper

Adapting to change: BIR's Business Information Resources Survey 2005FRANKLIN, Nicola.Business information review. 2005, Vol 22, Num 2, pp 90-94, issn 0266-3821, 5 p.Article

Branding in the United Kingdom public library serviceHOOD, David; HENDERSON, Kay.New library world. 2005, Vol 106, Num 1208-9, pp 16-28, issn 0307-4803, 13 p.Article

COUNTER 2005: a new Code of Practice and new applications of COUNTER usage statisticsSHEPHERD, Peter T.Learned publishing. 2005, Vol 18, Num 4, pp 287-293, issn 0953-1513, 7 p.Article

Library quality and impact : Is there a relationship between new measures and traditional measures?WEINER, Sharon A.The Journal of academic librarianship. 2005, Vol 31, Num 5, pp 432-437, issn 0099-1333, 6 p.Article

Relative influence of the LibQUAL+ dimensions on satisfaction : A subgroup analysisHEINRICHS, John H; SHARKEY, Thomas; LIM, Jeen-Su et al.College & research libraries. 2005, Vol 66, Num 3, pp 248-265, issn 0010-0870, 18 p.Article

Telephone survey research for library managersCALVERT, Philip; POPE, Adam.Library management. 2005, Vol 26, Num 3, pp 139-151, issn 0143-5124, 13 p.Article

The importance of the stakeholder in performance measurement: Critical processes and performance measures for assessing and improving Academic Library Services and ProgramsHARER, John B; COLE, Bryan R.College & research libraries. 2005, Vol 66, Num 2, pp 149-170, issn 0010-0870, 22 p.Article

Who says we're not busy? Library web page usage as a measure of public service activityWELCH, Jeanie M.Reference services review. 2005, Vol 33, Num 4, pp 371-379, issn 0090-7324, 9 p.Article

The radical library: taking up the challenge : The radical library: taking up the challengeTAYLOR-ROE, Jill.Serials (United Kingdom Serials Group). 2004, Vol 17, Num 1, pp 7-8, issn 0953-0460, 2 p.Conference Paper

The starving Research Library user: Relationships between Library institutional characteristics and spring 2002 LibQUAL+ scoresKYRILLIDOU, Martha; HEATH, Fred M.Journal of library administration. 2004, Vol 40, Num 3-4, pp 1-11, issn 0193-0826, 11 p.Article

The OhioLINK LibQUAL+ 2002 experience: A consortium looks at service qualityGATTEN, Jeff.Journal of library administration. 2004, Vol 40, Num 3-4, pp 19-48, issn 0193-0826, 30 p.Article

Mining LibQUAL+ data for pointers to service quality at Wayne State UniversityLESSIN, Barton.Journal of library administration. 2004, Vol 40, Num 3-4, pp 139-155, issn 0193-0826, 17 p.Article

We asked them what they thought, now what do we do? The use of LibQUAL+ data to redesign public services at the University of PittsburghKNAPP, Amy E.Journal of library administration. 2004, Vol 40, Num 3-4, pp 157-171, issn 0193-0826, 15 p.Article

Strategies for collecting networked statistics: practical suggestionsMCCLURE, Charles R.VINE. Very informal newsletter on library automation. 2004, Num 137, pp 166-171, issn 0305-5728, 6 p.Conference Paper

The eVALUEd toolkit: a framework for the qualitative evaluation of electronic information servicesMCNICOL, Sarah.VINE. Very informal newsletter on library automation. 2004, Num 137, pp 172-175, issn 0305-5728, 4 p.Conference Paper

E-measures: a comprehensive waste of time?TOWN, Stephen.VINE. Very informal newsletter on library automation. 2004, Num 137, pp 190-195, issn 0305-5728, 6 p.Conference Paper

Libraries as place: Buildings for the 21^st centuryROUYER-GAYETTE, Francois.IFLA publications. 2004, Num 109, pp 183-200, issn 0344-6891, isbn 3-598-21839-7, 18 p.Conference Paper

Borrow direct: its impact on service quality at Yale University LibraryNITECKI, Danuta A; JONES, Carol L.Interlending & document supply. 2004, Vol 32, Num 3, pp 146-151, issn 0264-1615, 6 p.Article

Developing a customized database of users as a tool for marketing the libraryBOUDREAU, Gabrielle; MANLEY, Cynthia.Information outlook. 2004, Vol 8, Num 1, issn 1091-0808, 3, 44-47 [8 p.]Article

The legitimacy of public libraries: cross-pressures and change processesKANN-CHRISTENSEN, Nanna; PORS, Niels Ole.New library world. 2004, Vol 105, Num 1204-5, pp 330-336, issn 0307-4803, 7 p.Article

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Piercing the Wall of Rational Ignorance: A communication strategy for an information CenterWILSON, Barbara S; FREEMAN, Elizabeth; GRIMSHAW, Jeff et al.Information outlook. 2003, Vol 7, Num 11, issn 1091-0808, 3, 22-27 [5 p.]Article

Public relations for a university library: a marketing programme is bornNEUHAUS, Chris; SNOWDEN, Kent.Library management. 2003, Vol 24, Num 4-5, pp 193-203, issn 0143-5124, 11 p.Article