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Experiments in keypad-aided spelling recognitionPARTHASARATHY, S.ICASSP. 2004, isbn 0-7803-8484-9, vol I, 873-876Conference Paper

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A Note on Profit Maximization and Monotonicity for Inbound Call CentersKOOLE, Ger; POT, Auke.Operations research. 2011, Vol 59, Num 5, pp 1304-1308, issn 0030-364X, 5 p.Article

A fingerprint pointing device utilizing the deformation of the fingertip during the incipient slipKURITA, Yuichi; IKEDA, Atsutoshi; UEDA, Jun et al.IEEE transactions on robotics. 2005, Vol 21, Num 5, pp 801-811, issn 1552-3098, 11 p.Article

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Beneath the glass ceiling: Explaining gendered role segmentation in call centresSCHOLARIOS, Dora; TAYLOR, Phil.Human relations (New York, NY). 2011, Vol 64, Num 10, pp 1291-1319, issn 0018-7267, 29 p.Article

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Pragmatic text mining : Minimizing human effort to quantify many issues in call logsFORMAN, George; KIRSHENBAUM, Evan; SUERMONDT, Jaap et al.International conference on knowledge discovery and data mining. 2006, pp 852-861, isbn 1-59593-339-5, 1Vol, 10 p.Conference Paper