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A case of managing customer relationship management systems: Empirical insights and lessons learnedHSIEH, Ming H.International journal of information management. 2009, Vol 29, Num 5, pp 416-419, issn 0268-4012, 4 p.Article

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Knowledge management in eBusiness and customer relationship management: South African case study findingsDU PLESSIS, M; BOON, J. A.International journal of information management. 2004, Vol 24, Num 1, pp 73-86, issn 0268-4012, 14 p.Article

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Generic verticalization strategies in enterprise system markets : An exploratory frameworkFINK, Lior; MARKOVICH, Sarit.JIT. Journal of information technology (Print). 2008, Vol 23, Num 4, pp 281-296, issn 0268-3962, 16 p.Article

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The effect of CRM use on internal sales management control: An alternative mechanism to realize CRM benefitsLIANG LI; MAO, Ji-Ye.Information & management. 2012, Vol 49, Num 6, pp 269-277, issn 0378-7206, 9 p.Article

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Technology-mining model concerning operation characteristics of technology and service providersHOU, J.-L; YANG, S.-T.International journal of production research. 2006, Vol 44, Num 16, pp 3345-3365, issn 0020-7543, 21 p.Article

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Mass customisation challenges in Internet retailing through information managementVRECHOPOULOS, Adam P.International journal of information management. 2004, Vol 24, Num 1, pp 59-71, issn 0268-4012, 13 p.Article

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