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Examining online consumers' behavior: A service-oriented viewSONG, Jaeki; BAKER, Jeff; LEE, Sangno et al.International journal of information management. 2012, Vol 32, Num 3, pp 221-231, issn 0268-4012, 11 p.Article

Hotel Guests' cumulative satisfaction updating process in the context of service failure and service recovery = Le processus de mise à jour de la satisfaction cumulée des clients d'hôtel dans le cadre d'échecs et de rétablissements de servicesFU, Yao-Yi; MOUNT, Daniel.International journal of hospitality & tourism administration. 2007, Vol 8, Num 1, pp 77-98, issn 1525-6480, 22 p.Article

Leagility : Integrating the lean and agile manufacturing paradigms in the total supply chainBEN NAYLOR, J; NAIM, M. M; BERRY, D et al.International journal of production economics. 1999, Vol 62, Num 1-2, pp 107-118, issn 0925-5273Article

The fitness of product information: Evidence from online recommendationsTSAO, Wen-Yu.International journal of information management. 2013, Vol 33, Num 1, pp 1-9, issn 0268-4012, 9 p.Article

Librarians as providers of . legendary customer serviceMASSIS, Bruce E.New library world. 2010, Vol 111, Num 1276-1277, pp 434-438, issn 0307-4803, 5 p.Article

Factors influencing satisfaction and loyalty in online shopping: an integrated modelLIN, Grace T. R; SUN, Chia-Chi.Online information review (Print). 2009, Vol 33, Num 3, pp 458-475, issn 1468-4527, 18 p.Article

Hotel service quality in Hong Kong : An importance and performance analysisHAILIN QU; CHAU YUNG SIT.International journal of hospitality & tourism administration. 2007, Vol 8, Num 3, pp 49-72, issn 1525-6480, 24 p.Article

Total customer satisfaction as a business strategySMITH, W. B.Quality and reliability engineering international. 1993, Vol 9, Num 1, pp 49-53, issn 0748-8017Article

Determinants of customer satisfaction on the markets of selected dairy productsNIEZURAWSKI, Lech.Polish journal of food and nutrition sciences. 2006, Vol 15, pp 155-160, issn 1230-0322, 6 p., SUP1Conference Paper

The impacts of customer participation and company reputation on customer-company identificationLAN XU; TAO WANG; NAN CUI et al.International journal of networking and virtual organisations. 2012, Vol 10, Num 3-4, pp 247-259, issn 1470-9503, 13 p.Conference Paper

Cross-border restaurant patronage : Cultural determinants of perception and satisfaction = Patronage de restaurants frontaliers: déterminants culturels de la perception et de la satisfactionLORD, Kenneth R; PUTREVU, Sanjay; SHI YI ZHENG et al.International journal of hospitality & tourism administration. 2005, Vol 6, Num 4, pp 33-47, issn 1525-6480, 15 p.Article

Impact of an airline merger on customer satisfaction : The case of American airlines/ trans world airlines (TWA) merger = Impact d'une fusion-aquisition de compagnies aériennnes sur la satisfaction du client: le cas de la fusion American Airlines/Trans World Airlines (TWA)MYONG JAE LEE; GEDDIE, Morgan W.International journal of hospitality & tourism administration. 2006, Vol 7, Num 1, pp 47-61, issn 1525-6480, 15 p.Article

The concept of user satisfaction in archival institutionsSENTURK, Burcak.Library management. 2012, Vol 33, Num 1-2, pp 66-72, issn 0143-5124, 7 p.Article

Public library assessment in customer perspective To which customer group should the library listen?NAGATA, Haruki; KLOPFER, Lisa.Library management. 2011, Vol 32, Num 4-5, pp 336-345, issn 0143-5124, 10 p.Article

Does your library have a marketing culture? Implications for service providersSINGH, Rajesh.Library management. 2009, Vol 30, Num 3, pp 117-137, issn 0143-5124, 21 p.Article

Redesigning a web site in-house to improve information literacy : experiences of a small libraryHUMBERT, S. I; TILLEY, E. A.Program (London. 1966). 2006, Vol 40, Num 4, pp 346-360, issn 0033-0337, 15 p.Article

AS/400 solftware quality managementKAN, S. H; DULL, S. D; AMUNDSON, D. N et al.IBM systems journal. 1994, Vol 33, Num 1, pp 62-88, issn 0018-8670Article

From library stacks to library-in-a-pocket: will users be around?FATT CHEONG CHOY.Library management. 2011, Vol 32, Num 1-2, pp 62-72, issn 0143-5124, 11 p.Article

Using LibQUAL+™ to improve services to libraries: A report on academic libraries of Iran experienceASEMI, Asefeh; KAZEMPOUR, Zahra; HASAN ASHRAFI RIZI et al.Electronic library. 2010, Vol 28, Num 4, pp 568-579, issn 0264-0473, 12 p.Article

How perceived risk affects online buyingSAN MARTIN, Sonia; CAMARERO, Carmen.Online information review (Print). 2009, Vol 33, Num 4, pp 629-654, issn 1468-4527, 26 p.Article

Total quality management in library and information sectorsGOLNESSA GALVANI MOGHADDAM; MOBALLEGHI, Mostafa.Electronic library. 2008, Vol 26, Num 6, pp 912-922, issn 0264-0473, 11 p.Article

The view of laboratories' clients on the value of accreditationHOLMGREN, Magnus.Accreditation and quality assurance. 2004, Vol 9, Num 1-2, pp 90-91, issn 0949-1775, 2 p.Article

An analysis of library customer loyalty: The role of service quality and customer satisfaction, a case study in IndonesiaI GEDE MAHATMA YUDA BAKTI; SUMAEDI, Sik.Library management. 2013, Vol 34, Num 6-7, pp 397-414, issn 0143-5124, 18 p.Article

The Maximization Paradox : The costs of seeking alternativesDAR-NIMROD, Ilan; RAWN, Catherine D; LEHMAN, Darrin R et al.Personality and individual differences. 2009, Vol 46, Num 5-6, pp 631-635, issn 0191-8869, 5 p.Article

Is Google the answer? A study into usability of search enginesDUDEK, Debra; MASTORA, Anna; LANDONI, Monica et al.Library review (Glasgow). 2007, Vol 56, Num 3-4, pp 224-233, issn 0024-2535, 10 p.Article

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