Adaptive-Right-Time-Technologien im Customer Relationship ManagementGRIESER, Lukas; WILDE, Klaus D.Wirtschaftsinformatik. 2010, Vol 52, Num 1, pp 45-48, issn 0937-6429, 4 p.Article

El proceso de comprometer pedidos de un paquete de productos integrado por productos del sector ceràmico y productos complementarios: Parte II descripción de la metodología de solución = The order promising process of a product pack composed by products belonging to the tile sector and complementary products: Part II a solution methodology descriptionALEMANY, M; ORTIZ, A; ALARCON, F et al.Boletín de la Sociedad Española de Cerámica y Vidrio. 2007, Vol 46, Num 1, pp 29-38, issn 0366-3175, 10 p.Article

Strategy alignment of mobile solutions in customer-oriented processesSCHIERHOLZ, Ragnar; KOLBE, Lutz; BRENNER, Walter et al.Wirtschaftsinformatik. 2005, Vol 47, Num 1, pp 17-24, issn 0937-6429, 8 p.Article

Outsourcing von CRM-Teilprozessen an Betreiber von Internetmarktplätzen Möglichkeiten und Vorteile für Anbieter und Betreiber = Outsourcing of CRM processes to providers of internet marketplaces: a discussion of options and advantages for providers and usersMEYER, Matthias; SCHUMACHER, Jörg.Wirtschaftsinformatik. 2003, Vol 45, Num 2, pp 165-175, issn 0937-6429, 11 p.Article

Learning to answer emailsKOCKELKORN, Michael; LÜNEBURG, Andreas; SCHEFFER, Tobias et al.Lecture notes in computer science. 2003, pp 25-35, issn 0302-9743, isbn 3-540-40813-4, 11 p.Conference Paper

Estimation of FAQ knowledge bases by using semantic expressions for questions and answersHARADA, Jun; FUKETA, Masao; MORITA, Kazuhiro et al.International journal of computer applications in technology. 2008, Vol 32, Num 1, pp 69-81, issn 0952-8091, 13 p.Article

Consumer support systemsORMAN, Levent V.Communications of the ACM. 2007, Vol 50, Num 4, pp 49-54, issn 0001-0782, 6 p.Article

El proceso de comprometer pedidos de un paquete de productos integrado por productos del sector ceràmico y productos complementarios: Parte I descripción y caracterización de la problemàtica = The order promising process of a product pack composed by products belonging to the tile sector and complementary products: Part I problem description and characterisationALEMANY, M; ORTIZ, A; ALARCON, F et al.Boletín de la Sociedad Española de Cerámica y Vidrio. 2007, Vol 46, Num 1, pp 21-28, issn 0366-3175, 8 p.Article

Developing an Intelligent Supplier Chain System Collaborating with Customer Relationship ManagementGYE HANG HONG; SUNG HO HA.Lecture notes in computer science. 2006, pp 1110-1118, issn 0302-9743, isbn 3-540-34070-X, 9 p.Conference Paper

Vertragsverhältnisse und CRM bei Mehrwertdiensten = Contractual relations and Customers Relationship Management (CRM) with increase in value servicesSCHMILZ, Peter; ECKHARDT, Jens.Computer und Recht (Köln). 2006, Vol 22, Num 5, pp 323-332, issn 0179-1990, 10 p.Article

Campaign spending limits and political advertisingSOBERMAN, David; SADOULET, Loïc.Management science. 2007, Vol 53, Num 10, pp 1521-1532, issn 0025-1909, 12 p.Article

Pproject management and information systems evaluation in electronic businessWANG, William Y. C; CHAU, Patrick Y. K.International journal of electronic business. 2007, Vol 5, Num 4, issn 1470-6067, 120 p.Serial Issue

Customer relationship management (CRM) in e-govemment : a relational perspectivePAN, Shan-Ling; TAN, Chee-Wee; LIM, Eric T. K et al.Decision support systems. 2006, Vol 42, Num 1, pp 237-250, issn 0167-9236, 14 p.Article

Keeping Track of Customer Life Cycle to Build Customer RelationshipSUNG HO HA; SUNG MIN BAE.Lecture notes in computer science. 2006, pp 372-379, issn 0302-9743, isbn 3-540-37025-0, 1Vol, 8 p.Conference Paper

Compositional modeling of complex systems: Contact center scenarios in OsMoSysFRANCESCHINIS, Giuliana; GRIBAUDO, Marco; IACONO, Mauro et al.Lecture notes in computer science. 2004, pp 177-196, issn 0302-9743, isbn 3-540-22236-7, 20 p.Conference Paper

La réponse automatique comme solution à la gestion des relations avec la clientèle : Une application de la question-réponse = The automatic response as solution the customer relationship management: an application of the question answerKOSSEIM, Leila; PLAMONDON, Luc; LAPALME, Guy et al.Ingénierie des systèmes d'information (2001). 2003, Vol 8, Num 3, pp 91-114, issn 1633-1311, 24 p.Article

Uniting the workforce with collaboration: Has the virtual workspace become a reality?WEBB, Jason.Information management & technology. 2003, Vol 36, Num 2, pp 72-74, issn 1356-0395, 3 p.Article

Anspruchsgruppenorientiertes Informationsmanagement = Stakeholder group-oriented information managementREICHMANN, Steffen.Information Wissenschaft und Praxis. 2002, Vol 53, Num 7, pp 411-418, issn 1434-4653, 7 p.Article

Why build a customer relationship management capability?COLTMAN, Tim.Journal of strategic information systems. 2007, Vol 16, Num 3, pp 301-320, issn 0963-8687, 20 p.Article

Ügyfélkapcsolat -menedzsment könyvtári környezetben = Customer relationship management in library environmentNASZADOS, Edit.Tudományos és műszaki tájékoztatás (Nyomtatott). 2007, Num 7, issn 0041-3917, 290, 311-315 [6 p.]Article

Exploiting randomness for feature selection in multinomial logit : A CRM cross-sell applicationPRINZIE, Anita; VAN DEN POEL, Dirk.Lecture notes in computer science. 2006, pp 310-323, issn 0302-9743, isbn 3-540-36036-0, 1Vol, 14 p.Conference Paper

Impact of Knowledge Sharing in Supply Chain NetworksBHUIYAN, Touhid.Information & knowledge engineering. International conferenceWorldComp'2010. 2010, pp 98-103, isbn 1-60132-151-1, 6 p.Conference Paper

Virtual enterprise and e-business : a case study in a Brazilian aircraft companyAMATO NETO, Joao.International journal of networking and virtual organisations. 2006, Vol 3, Num 3, pp 340-355, issn 1470-9503, 16 p.Article

An analysis of post-block exemption competitive and strategic options in the UK auto industryADEBANJO, D.IEEE International Engineering Management Conference. 2004, isbn 0-7803-8519-5, 3Vol, Vol1, 52-56Conference Paper

A Model of the Global CRM System Aimed at the Improvement of the Tourism Offer within the Republic of CroatiaDUKIC, Branimir; MIHIC, Mirela; DUKIC, Stojanka et al.International Conference on Information Technology Interfaces. 2010, pp 453-458, isbn 978-953-7138-18-9, 1Vol, 6 p.Conference Paper