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Putting complaints into perspectiveLYON, D.Food manufacture. 1991, Vol 66, Num 11, pp 29-32, issn 0015-6477, 3 p.Article

Probleme sind Chancen: Wege einer optimalen Behandlung drucktechnischer Reklamationsfälle = Problems are challenges : Ways to an optimized handling of printers' complaintsHOSSLI, G.Wochenblatt für Papierfabrikation. 1998, Vol 126, Num 20, pp 996-1000, issn 0043-7131Conference Paper

Responsabilité médicale : les médecins sous haute surveillance = Médical responsability : physicians under high surveillancePOINDRON, Pierre-Yves.Concours médical (Paris). 2002, Vol 124, Num 33, pp 2187-2189, issn 0010-5309, 3 p.Article

Optimal claiming in an automobile insurance system with bonus-malus structureKOLDERMAN, J; VOLGENANT, A.The Journal of the Operational Research Society. 1985, Vol 36, Num 3, pp 239-247, issn 0160-5682Article

Eager reclamationCHING-CHY WANG; SOFFA, M. L.IEEE transactions on software engineering. 1985, Vol 11, Num 4, pp 437-439, issn 0098-5589Article

Zusammenhang zwischen externen und internen Reklamationen und Querprofilen = Connection between internal and external complaints and cross profilsSCHOEN, H.Wochenblatt für Papierfabrikation. 1995, Vol 123, Num 3, pp 80-81, issn 0043-7131Conference Paper

Mapping dispute resolution mechanism with construction contract typesCHEUNG, S.Cost engineering (Morgantown, W. Va.). 2002, Vol 44, Num 8, pp 21-29, issn 0274-9696, 9 p.Article

Composting cost-effective in landfill reclamationSTEUTEVILLE, R.Biocycle. 1996, Vol 37, Num 10, pp 33-35, issn 0276-5055Article

Claims analysis and computer reasoning = Analyse des réclamations et raisonnement sur ordinateurDIEKMANN, J. E; KRUPPENBACHER, T. A.Journal of construction engineering and management. 1984, Vol 110, Num 4, pp 391-408, issn 0733-9364Article

Grundsätzliches zur Behandlung von Reklamationen = Essential for the treatment of complaintsKAULBACH, Herbert.Die Kälte und Klimatechnik. 2002, Vol 55, Num 11, pp 62-63, issn 0343-2246, 2 p.Article

CAQ-Markt im Wandel : Von der Reklamationsbearbeitung zum Fehlermanagement = Changes in CAQ-market: from the complaint processing to the fault managementGASSEN, H.VDI-Z. 1998, Vol 140, Num 5, pp 56-57, issn 0042-1766Article

Probleme mit gestrichenen Papieren : Aktuelle Fälle aus der FOGRA-Gutachtertätigkeit = Problems with coated papers : Some recent cases covered in FOGRA expert opinionsPANTEL, G.Wochenblatt für Papierfabrikation. 1998, Vol 126, Num 20, pp 1005-1006, issn 0043-7131Conference Paper

Claims for additional costsCLARKE, T. M.Pipes & pipelines international (1965). 1993, Vol 38, Num 5, pp 32-34, issn 0032-020XArticle

Gestion des réclamations pharmaceutiques = The management of complaints on drug productsJEANTET, P; MICHAUT, R; FONTANA, V et al.STP pharma pratiques. 2006, Vol 16, Num 1, pp 17-29, issn 1157-1497, 13 p.Article

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Global ClaimsCULLINAN, Paul.T & T international. 2008, Num MARS, pp 27-29, issn 1369-3999, 3 p.Article

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Site supervision = Surveillance de chantierCLARKE, R. H.1984, 256 p., isbn 0-7277-0200-9Book

Dear abby, dear abbot : Practical advice for the serials worldEASTON, C; FEICK, T; PARKER, L et al.The Serials librarian. 1999, Vol 36, Num 3-4, pp 497-501, issn 0361-526XConference Paper

Reklamations- und Beschwerdemanagement als Baustein des lernenden Unternehmens = Customer complaint management as the cornerstone of a learning firmNEDESS, C; FRIEDEWALD, A.VDI-Z. 1996, Vol 138, Num 10, pp 74-77, issn 0042-1766Article

Querprofile und ihre Auswirkungen auf interne Reklamationen am Beispiel des Dicke-Querprofils = Cross profiles and their effects on internal complaints : thickness profileFROST, S.Wochenblatt für Papierfabrikation. 1995, Vol 123, Num 3, pp 71-72, issn 0043-7131Conference Paper

Querprofile und ihre Auswirkungen auf interne und externe Reklamationen: Feuchte-Querprofile = Cross profiles and their effects on internal and external complaints : moisture profilesMÜLLER, W.Wochenblatt für Papierfabrikation. 1995, Vol 123, Num 3, pp 73-75, issn 0043-7131Conference Paper

On our case study of claims analysis and other usability evaluation methodsJOHN, B. E.Behaviour & information technology (Print). 1998, Vol 17, Num 4, pp 244-246, issn 0144-929XArticle

A review of 50 malpractice claimsCLASSE, J. G.Journal of the American Optometric Association. 1989, Vol 60, Num 9, pp 694-706, issn 0003-0244Article