End-to-end modelling and performance analysis for network virtualisation in the next generation internet : RECENT ADVANCES IN NEXT-GENERATION AND RESOURCE-CONSTRAINED CONVERGED NETWORKSQIANG DUAN.International journal of communication networks and distributed systems (Print). 2012, Vol 8, Num 1-2, pp 53-69, issn 1754-3916, 17 p.Article

Pervasiveness of SERVQUAL and its potential for the standards for functional quality of serviceMUHAMMAD MUAZZEM HOSSAIN.International journal of services and standards (Print). 2014, Vol 9, Num 1, pp 67-83, issn 1740-8849, 17 p.Article

Impact of High-Performance Work Systems on Individual- and Branch-Level Performance: Test of a Multilevel Model of Intermediate LinkagesARYEE, Samuel; WALUMBWA, Fred O; SEIDU, Emmanuel Y. M et al.Journal of applied psychology. 2012, Vol 97, Num 2, pp 287-300, issn 0021-9010, 14 p.Article

Customer sexual harassment and frontline employees' service performance in ChinaLIU, Xiao-Yu; HO KWONG KWAN; CHIU, Randy K et al.Human relations (New York, NY). 2014, Vol 67, Num 3, pp 333-356, issn 0018-7267, 24 p.Article

Want a Tip? Service Performance as a Function of Emotion Regulation and ExtraversionCHI, Nai-Wen; GRANDEY, Alicia A; DIAMOND, Jennifer A et al.Journal of applied psychology. 2011, Vol 96, Num 6, pp 1337-1346, issn 0021-9010, 10 p.Article

Degree of standardisation, agility and supply chain performanceJUNTUNEN, Jouni; AUTERE, Vesa; JUNTUNEN, Mari et al.International journal of services and standards (Print). 2010, Vol 6, Num 2, pp 112-122, issn 1740-8849, 11 p.Article

When Customers Exhibit Verbal Aggression, Employees Pay Cognitive CostsRAFAELI, Anat; RAVID, Shy; EFRAT TREISTER, Dorit et al.Journal of applied psychology. 2012, Vol 97, Num 5, pp 931-950, issn 0021-9010, 20 p.Article

Mind the gap : Unlocking the relationship between market-orientation and service performanceSINGH, Rajesh.Library review (Glasgow). 2009, Vol 58, Num 1-2, pp 28-43, issn 0024-2535, 16 p.Article

A general framework for an agent-based service performance assessment system in local governmentsÖZTEMEL, Ercan; SALMONA, M. Övül Arioglu.European journal of industrial engineering (Print). 2009, Vol 3, Num 4, pp 436-449, issn 1751-5254, 14 p.Article

Doing the Right Thing Without Being Told: Joint Effects of Initiative Climate and General Self-Efficacy on Employee Proactive Customer Service PerformanceRAUB, Steffen; HUI LIAO.Journal of applied psychology. 2012, Vol 97, Num 3, pp 651-667, issn 0021-9010, 17 p.Article

Transforming service employees and climate : A multilevel, multisource examination of transformational leadership in building long-term service relationshipsHUI LIAO; AICHIA CHUANG.Journal of applied psychology. 2007, Vol 92, Num 4, pp 1006-1019, issn 0021-9010, 14 p.Article

Developing a service performance assessment system to improve service quality of academic librariesMUHAMMAD JABER HOSSAIN; ZABED AHMED, S.M.Business information review. 2013, Vol 30, Num 4, pp 210-221, issn 0266-3821, 12 p.Article

A fuzzy DEA―Neural approach to measuring design service performance in PCM projectsWANG, Ching-Hwang; CHUANG, Chin-Chang; TSAI, Chia-Chang et al.Automation in construction. 2009, Vol 18, Num 5, pp 702-713, issn 0926-5805, 12 p.Article

Measurement system for long-term recording of wood moisture content with internal conductively glued electrodesBRISCHKE, Christian; RAPP, Andreas Otto; BAYERBACH, Rolf et al.Building and environment. 2008, Vol 43, Num 10, pp 1566-1574, issn 0360-1323, 9 p.Article

Grid-enabling a vibroacoustic analysis toolkitBENTOW, Brian; DODGE, Jonathan; BETSER, Joseph et al.International journal of high performance computing and networking (Print). 2008, Vol 5, Num 3, pp 168-178, issn 1740-0562, 11 p.Conference Paper

The effect of pre- and post-service performance on consumer evaluation of online retailersPARK, Insu; CHO, Jeewon; RAGHAV RAO, H et al.Decision support systems. 2012, Vol 52, Num 2, pp 415-426, issn 0167-9236, 12 p.Article

Field testing and capacity-ratings of advanced composite materials short-span bridge superstructuresJI, H. S; SON, B. J; CHANG, S. Y et al.Composite structures. 2007, Vol 78, Num 2, pp 299-307, issn 0263-8223, 9 p.Article

Reliability analysis of serviceability performance for an underground cavern using a non-intrusive stochastic methodLI, Dian-Qing; JIANG, Shui-Hua; CHEN, Yi-Feng et al.Environmental earth sciences (Print). 2014, Vol 71, Num 3, pp 1169-1182, issn 1866-6280, 14 p.Article

Condition of Chromated Copper Arsenate Treated Hem-Fir Guardrail Posts after 20 Years in Service in Western Washington StateLOVE, Connie S; CLAUSON, Milo; SINHA, Arijit et al.Journal of materials in civil engineering. 2014, Vol 26, Num 1, pp 160-166, issn 0899-1561, 7 p.Article

A coordination-theoretic investigation of the impact of electronic integration on logistics performanceLAI, Kee-Hung; WONG, Christina W. Y; CHENG, T. C. E et al.Information & management. 2008, Vol 45, Num 1, pp 10-20, issn 0378-7206, 11 p.Article

Responsiveness in der psychiatrischen ambulanten Versorgung und in der Heimversorgung = Responsiveness in Psychiatric Outpatient Care and in Hostel ManagementBRAMESFELD, A; BISSON, S; WEDEGÄRTNER, F et al.Das Gesundheitswesen (Stuttgart. Thieme). 2010, Vol 72, Num 11, pp 776-777, issn 0941-3790, 2 p.Article

Fe modelling of CFRP-concrete interface subjected to cyclic temperature, humidity and mechanical stressGAMAGE, Kumari; AL-MAHAIDI, Riadh; WONG, Bill et al.Composite structures. 2010, Vol 92, Num 4, pp 826-834, issn 0263-8223, 9 p.Article

User satisfaction with child and adolescent mental health services : Impact of the service unit levelBJØRNGAARD, Johan Hakon; ANDERSSON, Helle Wessel; OSE, Solveig Osborg et al.Social psychiatry and psychiatric epidemiology (Print). 2008, Vol 43, Num 8, pp 635-641, issn 0933-7954, 7 p.Article

Integrating fuzzy analytical hierarchy process and data envelopment analysis for performance management in automobile repair shopsPARAMESHWARAN, R; SRINIVASAN, P. S. S; PUNNIYAMOORTHY, M et al.European journal of industrial engineering (Print). 2009, Vol 3, Num 4, pp 450-467, issn 1751-5254, 18 p.Article

Integrated availability model based on performance of computer networksSHI JIAN; WANG SHAOPING.Reliability engineering & systems safety. 2007, Vol 92, Num 3, pp 341-350, issn 0951-8320, 10 p.Conference Paper