au.\*:("HINSCHNANN, Thomas")
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Implementation of customer service management system for corporate knowledge utilizationHINSCHNANN, Thomas; SMIRNOV, Alexander; PASHKIN, Mikhail et al.Lecture notes in computer science. 2004, pp 475-486, issn 0302-9743, isbn 3-540-24088-8, 12 p.Conference Paper
