Implementation of customer service management system for corporate knowledge utilizationHINSCHNANN, Thomas; SMIRNOV, Alexander; PASHKIN, Mikhail et al.Lecture notes in computer science. 2004, pp 475-486, issn 0302-9743, isbn 3-540-24088-8, 12 p.Conference Paper

Adaptive services for customised knowledge deliverySMIRNOV, Alexander; PASHKIN, Mikhail; CHILOV, Nikolai et al.Lecture notes in computer science. 2004, pp 437-440, issn 0302-9743, isbn 3-540-22895-0, 4 p.Conference Paper

Web-based intelligent service for coalition operation support in networked organizationsSMIRNOV, Alexander; PASHKIN, Mikhail; CHILOV, Nikolai et al.Lecture notes in computer science. 2004, pp 149-158, issn 0302-9743, isbn 3-540-21459-3, 10 p.Conference Paper

Ontology-driven knowledge logistics approach as constraint satisfaction problemSMIRNOV, Alexander; PASHKIN, Mikhail; CHILOV, Nikolai et al.Lecture notes in computer science. 2003, pp 635-652, issn 0302-9743, isbn 3-540-20498-9, 18 p.Conference Paper

Ontology-based users and requests clustering in customer service management systemSMIRNOV, Alexander; PASHKIN, Mikhail; CHILOV, Nikolai et al.Lecture notes in computer science. 2005, pp 231-246, issn 0302-9743, isbn 3-540-26164-8, 16 p.Conference Paper