Culture and Competencies: A Multi-Country Examination of Reference Service CompetenciesSAUNDERS, Laura; KURBANOGLU, Serap; LANDOY, Ane et al.Libri (Copenhagen). 2013, Vol 63, Num 1, pp 33-46, issn 0024-2667, 14 p.Article

Evolution to Revolution to Chaos? Reference in transitionABRAM, Stephen.Searcher (Medford, N.J). 2008, Vol 16, Num 8, pp 42-48, issn 1070-4795, 7 p.Article

A History of Innovation and a Future of PossibilityWYATT, Neal.Reference and user services quarterly. 2008, Vol 48, Num 2, pp 116-117, issn 1094-9054, 2 p.Article

Auskunft 2.0 : Vom Wie und Wo der bibliothekarischen Antwort im Web 2.0 = Reference 2.0 : How and where librarians can answer in the Web 2.0CHRISTENSEN, Anne.Bibliothek. 2007, Vol 31, Num 2, pp 172-176, issn 0341-4183, 5 p.Article

Le service de référence dans une Bibliothèque universitaire à l'ère Facebook: Mon expérience avec la faculté de pharmacie : LA CRÉATIVITÉBERGERON, Frédéric.Argus (Montréal). 2013, Vol 42, Num 1, pp 46-48, issn 0315-9930, 3 p.Article

Landmark digital age Reference Service Institute inaugurated by library of congress. Part 1 : Key digiref concernsTONNE, M.Information retrieval & library automation. 1998, Vol 34, Num 3, pp 1-3, issn 0020-0220Article

Reference librarians and the InternetPERRY, S.Meyda' wesapranwt. 1997, Vol 23, Num 1, pp 26-34, issn 0793-0658, 55 [10 p.]Article

Do We Do It Well? A Bibliographic Essay on the Evaluation of Reference EffectivenessRIMLAND, Emily L.The Reference librarian. 2007, Num 98, pp 41-55, issn 0276-3877, 15 p.Article

Select bibliography of Bunge's publications related to reflections on the past and future of reference serviceWATSTEIN, S. B.The Reference librarian. 1999, Num 66, pp 175-177, issn 0276-3877Article

Die Wahrscheinlichkeit, in einer Bibliothek eine nützliche bzw. zufriedenstellende Arbeit zu bekommen, ist fifty-fifty : Ergebnisse einer Evaluation des Auskunftsdienstes = Results of an evaluation of reference servicesSPRIBILLE, I.Bibliothek. 1998, Vol 22, Num 1, pp 106-110, issn 0341-4183Conference Paper

Using public library reference collections and staffCHILDERS, T. A.The Library quarterly (Chicago, IL). 1997, Vol 67, Num 2, pp 155-173, issn 0024-2519Article

High touch or high tech: The collaborative digital reference service as a model for the future of referenceKRESH, Diane.Advances in librarianship. 2002, Vol 26, pp 149-173, issn 0065-2830, 25 p.Article

Reference service evaluation and meta-analysis : Findings and methodological issuesSAXTON, M. L.The Library quarterly (Chicago, IL). 1997, Vol 67, Num 3, pp 267-289, issn 0024-2519Article

Ready Reference Collections: A HistorySINGER, Carol A.Reference and user services quarterly. 2010, Vol 49, Num 3, pp 253-264, issn 1094-9054, 12 p.Article

Measuring Referrals: The Use of Paraprofessionals at the Reference DeskDINKINS, Debbi; RYAN, Susan M.The Journal of academic librarianship. 2010, Vol 36, Num 4, pp 279-286, issn 0099-1333, 8 p.Article

Les meilleurs sites web pour... trouver des podcasts = The best intrenet sites for… finding podcastsTEXIER, Bruno.Archimag (Vincennes). 2006, Num 200, pp 58-58, issn 0769-0975, 1 p.Article

The case for non-intrusive research: A virtual reference librarian's perspectiveJENSEN, Bruce.The Reference librarian. 2004, Num 85, pp 139-149, issn 0276-3877, 11 p.Article

A rush to serve: Digital reference services and the commitment to 24/7JACKSON, Michael G.Advances in librarianship. 2002, Vol 26, pp 299-317, issn 0065-2830, 19 p.Article

Select bibliography and overview of Bunge's publications related to the reference environmentWATSTEIN, S. B.The Reference librarian. 1999, Num 66, pp 9-11, issn 0276-3877Article

Reference service : What makes it good ? What makes it ethical?PALMER, S. S.Journal of information ethics. 1999, Vol 8, Num 2, pp 46-58, issn 1061-9321Article

Reference evaluation: an overviewHULTS, P.The Reference librarian. 1992, Num 38, pp 141-150, issn 0276-3877Article

Reference Reviewed and Re-Envisioned: Revamping Librarian and Desk-Centric Services with LibStARs and LibAnswersSTEVENS, Christy R.The Journal of academic librarianship. 2013, Vol 39, Num 2, pp 202-214, issn 0099-1333, 13 p.Article

Launching a Text a Librarian Service: Cornell's Preliminary ExperiencesCOLE, Virginia; KRKOSKA, Baseema B.The Reference librarian. 2011, Vol 52, Num 1-2, pp 3-8, issn 0276-3877, 6 p.Article

Blending the Trends: A Holistic Approach to Reference Services : Rethinking ReferenceDEMPSEY, Megan.Public services quarterly (Print). 2011, Vol 7, Num 1-2, pp 3-17, issn 1522-8959, 15 p.Article

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