Zur Konzeption und Gestaltung des rechnergestützten Kundendienste CASWALLAT, O.Wissenschaftliche Zeitschrift der Technischen Hochschule Otto von Guericke Magdeburg. 1989, Vol 33, Num 4, pp 60-62, issn 0541-8933, 3 p.Article

Personality, knowledge, and the reference librarianPATTERSON, C. D.The Reference librarian. 1983, Num 9, pp 167-172, issn 0276-3877Article

The accreditation of reference servicesVAVREK, B.The Reference librarian. 1984, Num 11, pp 147-156, issn 0276-3877Article

An approach to theoretical foundations for reader servicesMONROE, M. E.Drexel library quarterly. 1983, Vol 19, Num 2, pp 21-37, issn 0012-6160Article

Circle of state librarians conference on what are we worth: assessing the value of library and information services. IState librarian. 1986, Vol 34, Num 1, pp 2-8, issn 0305-9189Article

Unobtrusive reference testing: the 55 percent ruleHERNON, P; MCCLURE, C. R.Library journal (1976). 1986, Vol 111, Num 7, pp 37-41, issn 0363-0277Article

Users free: a response to SkrzeszewskiNEILL, S. D.Canadian library journal. 1985, Vol 42, Num 6, pp 337-341, issn 0008-4352Article

Yours, mine and ours: reference service and the non-affiliated userMASTERS, D; FLATNESS, G.The Reference librarian. 1985, Num 12, pp 65-71, issn 0276-3877Article

Typologie des formes d'évaluation de l'activitéRAZLOGOVA, K. A; POLUNINA, T. K.Naučno-tehničeskaâ informaciâ. Seriâ 1. Organizaciâ i metodika informacionnoj raboty. 1985, Num 1, pp 12-14, issn 0548-0019Article

Archivists and research useJOYCE, W. L.The American archivist. 1984, Vol 47, Num 2, pp 124-133, issn 0360-9081Article

Moyens de perfectionnement du service de bibliothèque et d'information à l'étape actuelle à la bibliothèque publique d'état scientifique et technique d'URSSBATENKO, A. I.Sovetskoe bibliotekovedenie. 1984, Num 2, pp 70-77, issn 0134-6695Article

Output measures, unobstructive testing, and assessing the quality of reference servicesMCCLURE, C. R.The Reference librarian. 1984, Num 11, pp 215-233, issn 0276-3877Article

Substantive factors for a theory of reference serviceSABLE, M. H.International library review. 1984, Vol 16, Num 4, pp 407-414, issn 0020-7837Article

Tailoring measures to fit your service: a guide for the manager of references servicesZWEIZIG, D. L.The Reference librarian. 1984, Num 11, pp 53-61, issn 0276-3877Article

The Wyoming experience with the ACRL «Guidelines for extended Campus Library Services»JOHNSON, J. S.College & research libraries news. 1984, Vol 45, Num 2, pp 76-82, issn 0099-0086Article

Why we need to evaluate reference services: several answersKATZ, B.The Reference librarian. 1984, Num 11, pp 3-8, issn 0276-3877Article

The deaf patron and the libraryHOPKINS, K. A.Fédération internationale des associations de bibliothécaires et des bibliothèques. Conférence générale. 48. 1983, 19 p.Conference Paper

Perfectionnement des formes et des méthodes de services des chercheurs et spécialistes de l'agricultureADAMANOVA, I. V.Naučnye i tehničeskie biblioteki SSSR. 1983, Num 9, pp 12-16, issn 0130-9765Article

TELSAT CAMERIS. Terminal de visioréunion sur numéris = TELSAT CAMERIS. Visioconferencing terminal on RNISMITRANI, S; JOLIVET, J.-C; SANCEY, J.-L et al.Commutation & transmission. 1992, Vol 14, Num 2, pp 49-60, issn 0242-1283Article

Are we there yet?ROBBINS-CARTER, J; ZWEIZIG, D. L.American libraries (Chicago, IL). 1985, Vol 16, Num 11, pp 780-784, issn 0002-9769Article

Hospital library activities and organization in the county of Värmland, SwedenSEWALL, L.INSPEL. 1985, Vol 19, Num 4, pp 246-252, issn 0019-0217Article

Managing automation for results: the role of the campus computing centerMILLER, E. G.College & research libraries news. 1985, Vol 46, Num 4, pp 160-165, issn 0099-0086Article

The reference librarian as middleman: conflicts between catalogers and reference librariansMCCOMBS, G. M.The Reference librarian. 1985, Num 12, pp 17-28, issn 0276-3877Article

Microcomputer circulation in librariesROCKMAN, I.Library software review. 1984, Vol 3, Num 4, pp 497-500, issn 0742-5759Article

Evaluating reference librarians: using goal analysis as a first stepADAMS, M. S; JUDD, B.The Reference librarian. 1984, Num 11, pp 131-145, issn 0276-3877Article