Personality, knowledge, and the reference librarianPATTERSON, C. D.The Reference librarian. 1983, Num 9, pp 167-172, issn 0276-3877Article

An approach to theoretical foundations for reader servicesMONROE, M. E.Drexel library quarterly. 1983, Vol 19, Num 2, pp 21-37, issn 0012-6160Article

The accreditation of reference servicesVAVREK, B.The Reference librarian. 1984, Num 11, pp 147-156, issn 0276-3877Article

Are we there yet?ROBBINS-CARTER, J; ZWEIZIG, D. L.American libraries (Chicago, IL). 1985, Vol 16, Num 11, pp 780-784, issn 0002-9769Article

Hospital library activities and organization in the county of Värmland, SwedenSEWALL, L.INSPEL. 1985, Vol 19, Num 4, pp 246-252, issn 0019-0217Article

Managing automation for results: the role of the campus computing centerMILLER, E. G.College & research libraries news. 1985, Vol 46, Num 4, pp 160-165, issn 0099-0086Article

The reference librarian as middleman: conflicts between catalogers and reference librariansMCCOMBS, G. M.The Reference librarian. 1985, Num 12, pp 17-28, issn 0276-3877Article

Microcomputer circulation in librariesROCKMAN, I.Library software review. 1984, Vol 3, Num 4, pp 497-500, issn 0742-5759Article

Evaluating reference librarians: using goal analysis as a first stepADAMS, M. S; JUDD, B.The Reference librarian. 1984, Num 11, pp 131-145, issn 0276-3877Article

La bibliothèque de l'université d'AntananarivoRAFIDISON, L.Bibliotekovedenie i bibliografiâ za rubežom. 1983, Num 93, pp 52-54, issn 0320-7838Article

Die Einordnung des technischen Kundendienstes in den Reproduktionsprozess der Kombinate und seine Bedeutung für die Qualität ErzeugnisseDRUBE, O; KALITZKY, R; STREICH, R et al.Wissenschaftliche Zeitschrift der Technischen Hochschule Otto von Guericke Magdeburg. 1989, Vol 33, Num 1, pp 77-82, issn 0541-8933, 6 p.Article

Public access micros: an overview of optionsDEWEY, P. R.Electronic library. 1986, Vol 4, Num 1, pp 50-55, issn 0264-0473Article

Videotex in libraries and information centresYEATES, R.Electronic library. 1986, Vol 4, Num 1, pp 56-63, issn 0264-0473Article

Qualitative evaluation of reference serviceSHAVIT, D.The Reference librarian. 1984, Num 11, pp 235-244, issn 0276-3877Article

Who's giving all those wrong answers? Direct service and reference personnel evaluationWEECH, T. L.The Reference librarian. 1984, Num 11, pp 109-122, issn 0276-3877Article

Het onthaal van nieuwe bibliotheekgebruikers: vervelende routine of boeiend contact? = L'accueil des nouveaux utilisateurs de la bibliothèque: routine fastidieuse ou contact simulant?TOELEN, J.Bibliotheekgids - Vlaamse vereniging voor bibliotheek-, archief- en documentatie-wezem. 1984, Vol 60, Num 2, pp 130-138, issn 0006-1956Article

Impact of information systems on customersRAVAL, V.Information & management. 1983, Vol 6, Num 5, pp 255-260, issn 0378-7206Article

Conflicts in reference service: a personal viewBAUER, G. R.The Reference librarian. 1985, Num 12, pp 73-81, issn 0276-3877Article

Reference philosophy vs service realityBENSON, L. D; BUTLER, H. J.The Reference librarian. 1985, Num 12, pp 83-91, issn 0276-3877Article

Stimulating the non-userAINA, S. A.FID congress. 42. 1984, pp 57-63Conference Paper

Definitions for planning and evaluating reference servicesEMERSON, K.The Reference librarian. 1984, Num 11, pp 63-79, issn 0276-3877Article

The whole shebang―comprehensive evaluation of reference operationsMASON, E; MASON, J.The Reference librarian. 1984, Num 11, pp 25-44, issn 0276-3877Article

Library and information services for young children and young adults in IndonesiaHADISEWOJO, S.Congress of southeast asians librarians. 6. 1983, pp 378-382Conference Paper

Final report 1980-83 on the activities of the working group on library services to ethnic and linguistic minoritiesFOSTER, M.IFLA General conference. 1983, 17 p.Conference Paper

La différenciation des lecteurs dans le processus de conseils individuelsFROLOVA, N. P.Bibliotekoznavstvo i bibliografija. 1983, Num 23, pp 14-21Article