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When Acquisition Spoils Retention: Direct Selling vs. Delegation Under CRMYAN DONG; YULIANG YAO; CUI, Tony Haitao et al.Management science. 2011, Vol 57, Num 7, pp 1288-1299, issn 0025-1909, 12 p.Article

Customer relationship management and firm performanceCOLTMAN, Tim; DEVINNEY, Timothy M; MIDGLEY, David F et al.JIT. Journal of information technology (Print). 2011, Vol 26, Num 3, pp 205-219, issn 0268-3962, 15 p.Article

Senkung der Kündigungsrate durch aktive Kundenrückgewinnung = Lowering of cancellation rate by active customer recoveryLEENEN, A; BERDIN, A. L.ET. Energiewirtschaftliche Tagesfragen. 2003, Vol 53, Num 7, pp 438-440, issn 0720-6240, 3 p.Article

Estimation of FAQ knowledge bases by using semantic expressions for questions and answersHARADA, Jun; FUKETA, Masao; MORITA, Kazuhiro et al.International journal of computer applications in technology. 2008, Vol 32, Num 1, pp 69-81, issn 0952-8091, 13 p.Article

Consumer support systemsORMAN, Levent V.Communications of the ACM. 2007, Vol 50, Num 4, pp 49-54, issn 0001-0782, 6 p.Article

Analyzing the impact of knowledge management on CRM success: The mediating effects of organizational factorsGARRIDO-MORENO, Aurora; PADILLA-MELENDEZ, Antonio.International journal of information management. 2011, Vol 31, Num 5, pp 437-444, issn 0268-4012, 8 p.Article

A case of managing customer relationship management systems: Empirical insights and lessons learnedHSIEH, Ming H.International journal of information management. 2009, Vol 29, Num 5, pp 416-419, issn 0268-4012, 4 p.Article

Adaptive-Right-Time-Technologien im Customer Relationship ManagementGRIESER, Lukas; WILDE, Klaus D.Wirtschaftsinformatik. 2010, Vol 52, Num 1, pp 45-48, issn 0937-6429, 4 p.Article

Factors affecting customer relationship management practices in Thai academic librariesSIRIPRASOETSIN, Piyawan; TUAMSUK, Kulthida; VONGPRASERT, Cholabhat et al.The International information & library review (Print). 2011, Vol 43, Num 4, pp 221-229, issn 1057-2317, 9 p.Article

Online customer communities : Perspectives from customers and companiesPATERSON, Lorraine.Business information review. 2009, Vol 26, Num 1, pp 44-50, issn 0266-3821, 7 p.Article

Consumérisme et produits industriels = Consumerism and industrial productsCORRE, Marie-France.Techniques de l'ingénieur. L'Entreprise industrielle. 1999, Vol 1, Num AG2100, pp AG2100.1-AG2100.10, issn 1282-9072Article

The roles of infrastructure capability and customer orientation in enhancing customer-information quality in CRM systems: Empirical evidence from TaiwanCHUANG, Shu-Hui; LIN, Hong-Nan.International journal of information management. 2013, Vol 33, Num 2, pp 271-281, issn 0268-4012, 11 p.Article

Customer relationship management (CRM) in business-to-business (B2B) e-commerceZENG, Yun E; WEN, H. Joseph; YEN, David C et al.Information management & computer security. 2003, Vol 11, Num 1, pp 39-44, issn 0968-5227, 6 p.Article

Forming follows function: Lösungen mit Umformteilen für anspruchsvolle Kunden = Forming follows function: solutions with formed part for demanding customersVOLZ, Hans Ulrich.VDI-Berichte. 2003, pp 3-9, issn 0083-5560, isbn 3-18-091766-0, 7 p.Conference Paper

The power of 'know' and 'no' in effective customer service deliveryCARTER, Denise.Business information review. 2014, Vol 31, Num 3, pp 160-165, issn 0266-3821, 6 p.Article

Marketing de demain : de la demande à l'offre = Tomorrow marketing: from the demand to the the offerHUBERT, Manfred.Techniques de l'ingénieur. L'Entreprise industrielle. 2001, Vol 1, Num AG2030, pp AG2030.1-AG2030.10, issn 1282-9072Article

Gaining, maintaining, and retaining your customers' confidencePOTTLE, Martin K.Plastics engineering. 2001, Vol 57, Num 10, pp 34-36, issn 0091-9578Article

The Reference Desk, Points-of-Sale, and the Building of Loyalty: Applications of Customer Relationship Management Techniques to Library MarketingMASUCHIKA, Glenn.The Reference librarian. 2013, Vol 54, Num 4, pp 320-331, issn 0276-3877, 12 p.Article

Online retail loyalty strategiesCUTHBERTSON, Richard W; BRIDSON, Kerrie.International journal of information technology and management. 2006, Vol 5, Num 4, pp 279-294, issn 1461-4111, 16 p.Conference Paper

Customer relationship management (CRM) in e-govemment : a relational perspectivePAN, Shan-Ling; TAN, Chee-Wee; LIM, Eric T. K et al.Decision support systems. 2006, Vol 42, Num 1, pp 237-250, issn 0167-9236, 14 p.Article

Customer Relationship Management (CRM) systems, intermediation and disintermediation: The case of INSGBULL, Christopher.International journal of information management. 2010, Vol 30, Num 1, pp 94-97, issn 0268-4012, 4 p.Article

Marketing Segmentation Through Machine Learning Models : An Approach Based on Customer Relationship Management and Customer Profitability AccountingFLOREZ-LOPEZ, Raquel; RAMON-JERONIMO, Juan Manuel.Social science computer review. 2009, Vol 27, Num 1, pp 96-117, issn 0894-4393, 22 p.Article

An investigation of customer delight during product evaluation : implications for the development of desirable productsEVANS, S; BURNS, A. D.Proceedings of the Institution of Mechanical Engineers. Part B. Journal of engineering manufacture. 2007, Vol 221, Num 11, pp 1625-1640, issn 0954-4054, 16 p.Article

Generic verticalization strategies in enterprise system markets : An exploratory frameworkFINK, Lior; MARKOVICH, Sarit.JIT. Journal of information technology (Print). 2008, Vol 23, Num 4, pp 281-296, issn 0268-3962, 16 p.Article

Las relaciones fabricante distribuidor como elementos bàsicos de un modelo competitivo en el caso del cluster ceràmico español. Anàlisis empírico de los factores moderadores = Relationships manufacturer distributor as key competitive elements in the case of the spanish tile ceramic cluster. Empirical analysis of the moderating factorsALBORS-GARRIGOS, J; MARQUEZ RODRIGUEZ, P; HERVAS-OLIVER, J. L et al.Boletín de la Sociedad Española de Cerámica y Vidrio. 2008, Vol 47, Num 6, pp 339-344, issn 0366-3175, 6 p.Article

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