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Psychophysiological effects of emotional display rules and the moderating role of trait anger in a simulated call centerROHRMANN, Sonja; BECHTOLDT, Myriam N; HOPP, Henrik et al.Anxiety, stress, and coping. 2011, Vol 24, Num 4, pp 421-438, issn 1061-5806, 18 p.Article
