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The Primacy of Perceiving: Emotion Recognition Buffers Negative Effects of Emotional LaborBECHTOLDT, Myriam N; ROHRMANN, Sonja; DE PATER, Irene E et al.Journal of applied psychology. 2011, Vol 96, Num 5, pp 1087-1094, issn 0021-9010, 8 p.Article

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